When choosing a place to stay, the guests of today have a world of options at their fingertips. A hotel can make themselves their first choice to guests by offering a truly unique experience. This experience can and should work for any traveller who walks through its door - from families to individuals to business travellers. When guests have an unexpected positive experience, like win a prize or get free mini toiletries , it’s something they’ll remember forever. However, when a guest walks through your door they know the type of experience they expect in your retail shop or restaurant. Besides, they come because they know you can give them what they’re looking for. What if you surprise them with something delightful, fun and free that they’re not looking for? Chances are that a delighted and surprised customer is likely to become a loyal one who will spread the positive experience with family and friends. The good news is, such tactics don’t cost a lot. The tactics