Skip to main content

6 ways to help delight hotel guests


When choosing a place to stay, the guests of today have a world of options at their fingertips. A hotel can make themselves their first choice to guests by offering a truly unique experience. This experience can and should work for any traveller who walks through its door - from families to individuals to business travellers.

When guests have an unexpected positive experience, like win a prize or get free mini toiletries, it’s something they’ll remember forever. However, when a guest walks through your door they know the type of experience they expect in your retail shop or restaurant. Besides, they come because they know you can give them what they’re looking for.


What if you surprise them with something delightful, fun and free that they’re not looking for? Chances are that a delighted and surprised customer is likely to become a loyal one who will spread the positive experience with family and friends.

The good news is, such tactics don’t cost a lot. The tactics mentioned below will leave a big impact on your customers without costing too much.

1. Make them feel important

A little gift can bring a big smile. Everyone loves freebies! It could be a small freebie, a small coupon or Inara travel toiletries. A small gesture will guests feel special, welcomed or the most important person in the world. Take it a notch higher and impress your guests and leave a lasting impression by offering dynamic services of memorable experiences. Things like giving them unexpected discounts, customizing the menu according to their needs or extending the check-out duration will drive more business to the hotel. Just ensure whatever you do is tasteful, entertaining and desirable.        

2. Waive the extra charges

A favourite amongst most travellers and a great way to build loyalty and satisfy customers is to waive extra charges.

Whether you take off a few bucks from delivery charge, safe fee, resort fee and whatnot, guests will certainly love the gesture and won’t think twice before coming back.

3. Train and monitor your staff

Though this point has been stressed on enough since the past, it’s more critical now than ever to employ staff who is well-trained to handle guests. The slightest carelessness can snowball into negative reviews online which will harm the reputation of the hotel.

It’s essential to regularly train your staff on how to handle all types of guests, whether tough or easy-going.From supplying bathroom toiletries to room service, they should be able to resolve issues and handle situations efficiently.

4. Keep your inventory fresh  

If your guests walk into the kitchen and find that there’s no spatula to make eggs or enter the bathroom and find no bathroom toiletries, they will be highly disappointed. Instead, do the opposite. Surprise them with more than what they expect like a variety of mini toiletries, books, games and sufficient cookware for everyone.

5. Add a touch of modern luxury

Luxury is less about opulence and more about the experience. Whether a five-star hotel or a bed and breakfast, every hotel has a chance to stand out. From the hotel amenity kit to the décor to the bedding to travel toiletries, everything needs to exude luxury.

6. Small things make a big impression

Depending on the guest’s history, arrange for small touches. It could be Wi-Fi vouchers, a welcome drink, packed lunch, a favourite newspaper or laundry service. When delivered to them, it will certainly wow them.

When guest’s check-in, chat with them and find out ways to make their stay stress-free. For instance, ensure business travellers get a room which is equipped with cables, adaptors and such items to get them through the day.

Wrapping up

One of the newest trends in amenities for guests is personalization. Hotels accommodate every need of guests from their desire to eat, shop, watch, etc. so why not also add little touch which guests will appreciate.


Although it seems like it requires a lot of effort, it only takes a bit of effort for payoff even in the long run.

Whether a drop from the airport or a handwritten note or give them the comfort of eating a hot pizza in their PJs, guests are most likely to remember the smallest of small things. 

Labels:
Location: Sector 32, Gurugram, Haryana 122001, India

Comments

Post a Comment

Popular posts from this blog

Classic Monochrome Inara bath Collection of Water Lily & Citrus Leaf at Marriott Resort, Goa

The landscape of the hotel industry has changed over a decade since the definition of travelling has transformed too. Now, there are fewer tourists and more travellers. Travellers seek experience whereas tourists look forward to materialistic benefits with short term impact. Nevertheless, hoteliers have responded really well in enhancing themselves to get attuned to travellers' way of vacationing. We wonder, how premium hotels like Marriott Resort, Goa is creating quality variance every time their guests have got higher expectation? With luxurious property, comes the responsibility to lay luxury in every bit of their services. They channelize their knowledge in selecting the best of ingredients not only when it comes to food or décor but also in luxurious bath collection  and basics. Hotels like Marriott Resort, they always believe in the core idea of experience to make the guests feel intertwined to oneself. That’s how they make you come back to life! In Goa, Arabian Sea et...
7 comments
Read more

Indulging range of Inara Body Massage Oils at Asian Roots Spa, New Delhi

Life will always put you under the spotlight! Better, we do justice to it. Better, we are at our best! The road to self-realization has been long enough to bring a balance between the inner and outer universe. We have acknowledged that self-well being is of the highest importance to be content and spread positivity around. Luxury Wellness has an important role to accomplish this need. In urban India, Luxury Wellness is being defined by a decade old luxury spa brands - Asian Roots. Asian Roots have their lineage of trust in Apollo groups. It boasts on maintaining the spa guidelines set by the Day Spa Association of USA. When you step into Asian Roots, Delhi the environment speaks a thousand words about the urban retreat facilities for men and women. Their services spread from Unisex Day Spa, Salon, Medi Spa and more. One of the most adorable amenities of them is body massages for which they have exquisitely hand-picked oils manufactured by a renowned brand- Inara India....
2 comments
Read more

5 Travel Size Toiletries for Minimalist Travelistas

The world has become closed and at the same time open. Thanks to the Concept of Travelling. Travel has surely made our lives better than ever, at least we think so during our vacations. The excitement of planning a vacation is no doubt itself exciting but the nightmare starts when it comes to packing. Well, packing bags can really get a tedious and messy job. There are many travel essentials which would be required by each member of the family. The question arises, how one manages to stuff all the essentials in a few bags. There are a couple of mandatories like clothes (obviously), shoes, sandals, and your make up or travel toiletries. Toiletries are the core of daily beauty regime which cannot be comprised, but the challenge is they end up taking too much space. Here, we have got some amazing toiletries at selected hotels which allows customers not to worry to carry enough of toiletries. In such cases, trust your hotels with Inara Ayurveda Collection . Inara , one of the Ayur...
1 comment
Read more